FAQ

Here you can find the most frequently asked questions, but If you have further question you can always contact us on "HERE"
About the Prints:

What type of paper do you use for the print? 

 

We used The Lambda Print on Fuji Crystal DP II, Glossy paper. It is crisp, brilliant, and the colours are luminous. Professional photographers rely on its combination of ultra-modern laser technology, traditional photochemical development, and the renowned, high-end photo paper from Fujicolour.


Where did the print made? 


All the prints are made in Germany from our trusted partners and shipped directly to you. 


Do you offer custom prints size? 


Unfortunately we don’t offer custom print size on our website but if you do interest in custom print size please contact us on HERE


Does your print come with a frame or do your offer a framed print? 


No, but we are looking to expand our product range in the future, so make sure you sign up to our email newsletter. 


Where do you recommend to have my print frame? 


To get the best out of our prints, we recommend contacting your local fine art shop and getting them to custom make the frame for you, that's the way you can pick and choose the frame and mount you want. Another alternative option is amazon or your local retail shop. 


Does the image on your site accurately represent what I will be getting? 


We strive for a high degree of image accuracy, however in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, You may return it within 30 Days For A Refund. Please Note: You will be responsible for the return shipping fees due to change of mind.



About ordering:


What payment methods do you accept? 


We accept all major credit cards such as Visa, Mastercard, American Express, As well as Paypal, Apple Pay And Google Pay.


Can I make a change on my order after checkout? 


If you realise a mistake has been made during the checkout process, Please contact us immediately. Unfortunately we cannot make any changes to your order once it’s dispatched. Usually we will have up to 24 hours to correct mistakes and make adjustments.


About shipping:


How long does delivery take? 


Please allow 5 to 7 business days for your print to arrive for UK order.


How do you package and ship the print? 


Prints are carefully packed in each layer of clear film and tissue paper for further protection and rolled into hard tube boxes. You will receive a tracking number once it’s been shipped.


Do you ship internationally? 


No, but we are looking to expand our international delivery in future, to keep up to date please sign up to our newsletter. 


Do you ship to PO Boxes? 


No, Unfortunately we must ship to physical addresses. However we're more than happy to deliver to your company or work address too.


About Return and Refund:


My print arrived damaged, what do I do?


If the Product is damaged in the mail, please send us photo Verification of the damaged goods to psinsuebphol@gmail.com, then we’ll gladly send a replacement at no cost to you. You do not need to send the original parcel back.


I’ve Changed My Mind, Can I Get A Refund? 


We want you to be stoked with your purchase, So if you’re not, Let us know. Please contact us within 24 hours of delivery, we will then email you the return address and need you to ship the items back to us as soon as possible. Please note for any change of mind returns, You will be responsible for the return shipping fees. We will initiate the refund as soon as we receive a tracking number from you, So that way you don’t have to wait. Please ensure the item is returned in its original condition.


I am not happy with the quality of the print, can I have my money back? 


If it is within 30 days of purchase date and the print is in good condition and within the original package, then we are happy to refund you the money but you need to cover postage yourself. please contact us on  "HERE"